Privacy policy
PRIVACY POLICY
Last updated: July 14, 2026
NOVERLINE LIMITED operates this store and website under the KLENSPOP brand, including all related information, content, features, tools, products, and services provided through https://klenspop.com (collectively, the “Services”).
In this Privacy Policy, “KLENSPOP,” “we,” “us,” and “our” refer to NOVERLINE LIMITED. NOVERLINE LIMITED is the data controller or data user responsible for the personal information described in this Privacy Policy.
KLENSPOP is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit or use the Services, make a purchase, submit prescription or lens information, communicate with us, or otherwise interact with KLENSPOP.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information.
A. Contact Information
• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
B. Order and Transaction Information
• Products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel
• Order number and order history
• Billing and shipping information
• Payment method
• Payment confirmation and transaction status
• Delivery and tracking information
• Return, exchange, cancellation, and refund information
Payment card information is processed by the payment provider offered at checkout. We generally do not directly store complete credit card or debit card numbers.
C. Lens and Prescription Information
When relevant to your order, we may collect:
• Lens power or sphere
• Cylinder
• Axis
• Base curve
• Diameter
• Replacement period
• Lens color and other selected specifications
• Prescription documents or prescription information you voluntarily submit
• Prescriber or eye-care professional information where required
• Information needed to verify a prescription or fulfill a lens order
We use lens and prescription information only to process, verify, manufacture, fulfill, or support your order, comply with applicable requirements, protect customer safety, and resolve related disputes.
We do not use prescription information for unrelated marketing or advertising purposes.
Please do not provide medical or prescription information that is not reasonably necessary for your order or inquiry.
D. Customer Account Information
• Username
• Password
• Account authentication information
• Security questions
• Saved addresses
• Order history
• Preferences and settings
E. Communications and Customer Support Information
We may collect information you provide when you:
• Submit a contact form
• Send an email
• Request customer support
• Submit a return, refund, exchange, or cancellation request
• Provide a product review
• Report a defective, damaged, or incorrect product
This information may include your order number, photographs, videos, prescription documents, product information, and the contents of your communications with us.
F. Device and Usage Information
We may automatically collect:
• IP address
• Browser type and version
• Device type and operating system
• Network connection information
• Cookie and device identifiers
• Time zone and approximate location
• Pages, products, and links viewed
• Search terms
• Referring website
• Date and time of access
• Information about how you navigate and interact with the Services
G. Marketing Information
If you subscribe to marketing communications, we may collect:
• Email address
• Marketing preferences
• Information about your interaction with our emails or promotional content
• Products or categories in which you have shown interest
Providing personal information for marketing is voluntary. You may unsubscribe at any time.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, choose lens specifications, provide a prescription, contact us, submit a form, or subscribe to marketing
• Automatically from your browser or device through cookies and similar technologies
• From Shopify and other service providers that operate or support the Services
• From payment processors in connection with payment confirmation and fraud prevention
• From suppliers, fulfillment providers, and shipping carriers in connection with order processing and delivery
• From prescription-verification providers or eye-care professionals where applicable and authorized
• From business partners or other third parties where permitted by law
Where information is required to process or fulfill an order, failure to provide it may prevent us from accepting payment, verifying a prescription, manufacturing or supplying the selected product, delivering the order, or responding to your request.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
A. Providing and Improving the Services
• Operate and maintain the Services
• Display products and provide requested features
• Create and manage customer accounts
• Remember customer preferences
• Process payments and transactions
• Process selected lens specifications
• Review or verify prescription information where applicable
• Manufacture, prepare, package, and fulfill orders
• Arrange shipping and delivery
• Provide order confirmations, invoices, tracking information, and service notifications
• Process returns, exchanges, cancellations, and refunds
• Provide customer support
• Enable product reviews
• Personalize and improve the shopping experience
• Recommend relevant products based on customer activity
B. Marketing and Advertising
Where permitted by law, we may use personal information to:
• Send marketing and promotional emails
• Inform customers about products, offers, or promotions
• Measure the effectiveness of marketing
• Display or support personalized advertising
• Recommend products based on purchases, cart activity, or interaction with the Services
Where consent is required, we will request consent before using personal information or non-essential cookies for these purposes.
We do not use prescription documents or prescription information for unrelated marketing or targeted advertising.
C. Security and Fraud Prevention
We may use personal information to:
• Authenticate customer accounts
• Provide secure payment and shopping experiences
• Detect, investigate, and prevent fraud
• Identify suspicious, illegal, unsafe, or malicious activity
• Protect the Services, customers, and other persons
• Enforce our terms and policies
Customers are responsible for keeping account credentials confidential and notifying us if they believe an account has been compromised.
D. Communications
We may use personal information to:
• Respond to questions and complaints
• Provide customer support
• Send account, order, payment, delivery, prescription-verification, return, refund, or safety communications
• Maintain our business relationship with customers
E. Legal and Regulatory Purposes
We may use personal information to:
• Comply with applicable laws and regulations
• Respond to lawful government, regulatory, or law-enforcement requests
• Maintain accounting, tax, and transaction records
• Establish, exercise, or defend legal claims
• Enforce or investigate violations of our terms and policies
• Protect our legal rights and the rights of customers or other persons
4. LAWFUL BASES FOR PROCESSING
Where the General Data Protection Regulation, UK GDPR, or similar laws apply, we process personal information based on one or more of the following:
• Performance of a contract, including processing and fulfilling an order
• Compliance with legal obligations
• Our legitimate interests in operating the Services, providing customer support, preventing fraud, protecting customer safety, and improving our business
• Your consent, including where required for marketing, non-essential cookies, prescription information, or other sensitive information
• Establishment, exercise, or defense of legal claims
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information for legitimate business purposes to:
• Shopify, which hosts and operates our ecommerce platform
• Payment processors and payment providers offered at checkout
• Fraud-prevention and transaction-security providers
• Suppliers, manufacturers, and fulfillment providers located in South Korea
• Shipping carriers, postal services, customs agents, and logistics providers
• Prescription-verification providers or eye-care professionals where applicable
• Customer-support and communication providers
• Marketing, advertising, and analytics providers
• Cloud hosting, information technology, and security providers
• Accountants, auditors, insurers, legal advisers, and other professional advisers
These recipients may receive only the information reasonably necessary to provide their services, complete a transaction, comply with applicable law, or protect legitimate interests.
We may also disclose personal information:
• When you direct or consent to the disclosure
• To fulfill and deliver an order
• When using social media features or third-party integrations
• Within our corporate group or to affiliated businesses
• In connection with a merger, acquisition, restructuring, financing, bankruptcy, sale, or transfer of all or part of our business
• To comply with a subpoena, court order, search warrant, or other lawful request
• To enforce our terms or protect the rights, safety, and property of KLENSPOP, NOVERLINE LIMITED, our customers, or other persons
We do not provide personal information to third parties for their own direct marketing purposes without the consent required by applicable law.
6. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes information about access to and use of the Services to provide ecommerce, checkout, security, fraud prevention, analytics, personalization, and related services.
Information submitted through the Services may be transmitted to Shopify and its service providers in countries outside your country of residence.
We may use Shopify enhanced services and Shopify Network Intelligence features to help protect, operate, improve, and grow our business. Where these features are enabled, Shopify may process information about your interactions with KLENSPOP, Shopify, and other Shopify merchants to provide enhanced security, analytics, personalization, or advertising services.
Shopify may be independently responsible for certain processing performed for these enhanced services.
You can review Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
You can access Shopify’s consumer privacy controls at:
https://privacy.shopify.com/
7. PAYMENTS
Payments are processed by the payment provider displayed during checkout.
Payment providers may collect and process:
• Payment card details
• Billing information
• Account authentication information
• IP address and device information
• Transaction details
• Fraud and risk indicators
Payment providers process this information under their own privacy policies. We generally receive payment confirmation, transaction status, limited payment details, and fraud-risk information rather than complete payment card numbers.
8. COOKIES AND SIMILAR TECHNOLOGIES
We, Shopify, and our service providers use cookies and similar technologies to:
• Operate essential Site and checkout functions
• Maintain customer sessions and shopping carts
• Remember preferences
• Authenticate accounts
• Protect against fraud and abuse
• Measure Site traffic and performance
• Understand how customers use the Services
• Personalize content and recommendations
• Support marketing and advertising where permitted
Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain until they expire or are deleted.
You can manage cookies through your browser settings and any cookie-preference tool available through the Services. Blocking essential cookies may prevent customer accounts, carts, checkout, or other parts of the Services from functioning correctly.
Where required by law, we request consent before using non-essential cookies.
9. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send you information about products, promotions, and offers.
You may unsubscribe at any time by:
• Using the unsubscribe link in a marketing email
• Contacting us at klenspop@gmail.com
We may continue to send non-promotional communications concerning accounts, orders, payments, prescription verification, delivery, product safety, returns, refunds, or customer-support requests.
10. SALE, SHARING, AND TARGETED ADVERTISING
We do not sell personal information for monetary payment.
Certain privacy laws may define disclosures involving advertising, analytics, cookies, Shopify enhanced services, or similar technologies as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.
Depending on where you live, you may have the right to opt out of these activities. You may exercise an applicable opt-out right through the cookie controls or data-sharing opt-out option made available through the Services or by contacting us.
Where legally required and technically supported, we will treat a recognized Global Privacy Control signal as an opt-out request for the applicable device and browser.
For more information about Global Privacy Control, visit:
https://globalprivacycontrol.org/
11. AUTOMATED PROCESSING AND FRAUD PREVENTION
Shopify, payment processors, prescription-verification services, and fraud-prevention providers may use automated tools to identify high-risk, fraudulent, unsafe, or potentially unlawful activity.
An order may be delayed, reviewed, canceled, or rejected where payment, fraud, prescription, safety, or security concerns are identified.
Where applicable law provides rights concerning a decision based solely on automated processing that produces a legal or similarly significant effect, you may contact us to request information or human review.
12. THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, social media platforms, or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or content practices of third-party websites or services. We recommend reviewing the privacy policy and terms of each third party before providing personal information.
Information posted in public or semi-public areas, including product reviews and social media platforms, may be visible and used by other persons.
13. CHILDREN’S DATA
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.
Products sold through KLENSPOP should be purchased and used only with any parental supervision, prescription, or eye-care professional consultation required by applicable law.
If you are a parent or guardian and believe a child has provided personal information to us, contact klenspop@gmail.com to request review and, where appropriate, deletion.
We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.
14. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no security system, transmission method, or electronic storage method is completely secure. We cannot guarantee absolute security.
Please do not send unnecessary sensitive or confidential information through unsecured communication channels.
15. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide the Services and maintain customer accounts
• Process, verify, manufacture, fulfill, and support orders
• Maintain transaction, tax, accounting, and compliance records
• Resolve customer-service matters, returns, refunds, chargebacks, and disputes
• Detect and prevent fraud
• Comply with legal, safety, and regulatory obligations
• Establish, exercise, or defend legal claims
• Enforce our terms and policies
Prescription documents and related information will not be retained longer than reasonably necessary for verification, order fulfillment, customer support, safety, legal compliance, or dispute resolution.
When personal information is no longer reasonably required, we will delete it, anonymize it, or securely restrict its use.
16. INTERNATIONAL DATA TRANSFERS
NOVERLINE LIMITED is incorporated in Hong Kong. KLENSPOP products are sourced, processed, fulfilled, and shipped from South Korea.
Personal information may therefore be processed in Hong Kong, South Korea, Canada, the United States, and other countries where Shopify, payment providers, fulfillment providers, shipping carriers, and other service providers operate.
These countries may have privacy laws different from those in your country.
Where required, we use recognized transfer mechanisms or other appropriate safeguards, including contractual protections such as the European Commission’s Standard Contractual Clauses or the applicable UK transfer mechanism.
17. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have the right to:
• Request confirmation of whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent
• Opt out of direct marketing
• Opt out of certain sale, sharing, or targeted advertising
• Appeal our response to a privacy request where applicable
• Lodge a complaint with a data protection authority
Residents of Hong Kong have the right to request access to and correction of their personal data in accordance with the Personal Data (Privacy) Ordinance.
Residents of the European Economic Area or United Kingdom may also have rights to object to processing, restrict processing, withdraw consent, and lodge a complaint with their local supervisory authority.
To exercise a right, contact us at klenspop@gmail.com.
Please provide sufficient information for us to identify you and understand your request. We may request additional information to verify your identity.
You may use an authorized agent where permitted by law. We may request evidence that the agent is authorized to act on your behalf.
These rights are subject to applicable legal exceptions. We will not discriminate against you for exercising an applicable privacy right.
18. COMMUNICATION PREFERENCES
You may opt out of promotional emails at any time by using the unsubscribe option in the email or contacting klenspop@gmail.com.
Opting out of marketing does not prevent us from sending necessary communications about your account, orders, payments, prescriptions, shipping, returns, refunds, customer support, or product safety.
19. DO NOT TRACK
Some browsers provide a “Do Not Track” signal. Because there is no consistent industry standard for responding to ordinary Do Not Track signals, the Services may not respond to them.
Where applicable law requires recognition of a valid opt-out preference signal, such as Global Privacy Control, we will process it as required and where technically supported.
20. COMPLAINTS
If you have a complaint about how we process personal information, please contact us using the information below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
For Hong Kong, you may contact:
Office of the Privacy Commissioner for Personal Data, Hong Kong
https://www.pcpd.org.hk/
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our Services, technology, service providers, legal obligations, or business practices.
We will post the revised version on this page, update the “Last updated” date, and provide any additional notice required by applicable law.
22. CONTACT US
For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact:
NOVERLINE LIMITED
Operating under the KLENSPOP brand
Email:
klenspop@gmail.com
Registered office:
UNIT 2904-05, 29/F
UNIVERSAL TRADE CENTRE
3 ARBUTHNOT ROAD
CENTRAL, HONG KONG
Business operations and fulfillment address:
3F, 16 SANGDO-RO
DONGJAK-GU
SEOUL 07055
REPUBLIC OF KOREA
For purposes of applicable privacy and data protection laws, NOVERLINE LIMITED is the data controller or data user responsible for your personal information.
