Shipping
🚚 Delivery Information
📢 Important Notice:
We recommend using our express services (DHL, FedEx, or EMS) for safer and faster delivery.
✨ For all U.S. customers, KLENSPOP will cover 100% of import duties and customs charges.
Just place your order—we’ll handle everything else for you.
📦 Product Preparation
Product preparation usually takes 1–3 days. Made-to-order toric colored contact lenses take approximately 7–10 days to prepare.
⏱️ Total Time to Receive Your Order
Total receipt time = product preparation time + transit time after dispatch. The transit estimates below start after your order is shipped and do not include product preparation.
🚚 Estimated Transit Time After Dispatch
| Destination / service | Estimated transit time |
|---|---|
| Express (DHL, FedEx or EMS), where available | 2–6 business days |
| United States: EMS Express (signature required) | 3–7 business days |
| United States: USPS | 7–14 business days, excluding weekends and holidays |
| Economy (K-Packet / local post), eligible destinations including Canada | 10–20 business days |
| Japan and Singapore: Economy | 5–7 business days |
Services vary by destination. Transit times are estimates and may be affected by holidays, weather, customs or other delays.
💰 Shipping Fees and Free Shipping
All amounts below are in USD. Free shipping starts at the stated order amount, not above it. The options and final shipping charges available for your address and order are shown at checkout.
| Destination / service | Shipping fee | Free shipping from |
|---|---|---|
| Standard express routes, including U.S. EMS, Japan, Canada and Hawaii | $21 | $110 or more |
| Economy routes with a $70 minimum, including U.S. USPS | $6.50 | $70 or more |
| Singapore: Express | $17 | $50 or more |
| United Arab Emirates: Express | $25 | $110 or more |
| Chile: Express | $30 | $110 or more |
| Guam: Express | $30 | $130 or more |
| Canada, Japan and Singapore: Economy | Free | No minimum order amount |
Not every service is available in every country or territory. Kenya and Puerto Rico have separate shipping availability; the general free-shipping thresholds above do not apply automatically. If checkout does not offer a shipping method for your destination or order, please contact us before placing your order.
📞 Important: Phone Number Required
When entering shipping details, please provide a valid phone number. We cannot send your package without this information.
🔍 Tracking Your Order
- You'll receive a tracking number via email once your order is shipped.
- Tracking updates may take a few business days to appear after dispatch.
- Track your package using the appropriate link below:
DHL Tracking | FEDEX Tracking | EMS Tracking | K-PACKET/Economy Mail Tracking | USPS Tracking
ℹ️ International Mail (USPS) Tracking: Tracking information may not appear immediately and updates may be limited during transit. Please refer to your shipping confirmation and the carrier's tracking page. The estimated transit times above apply after dispatch.
⚠️ Important Reminders
- Ensure someone is available to receive the package at the shipping address.
- Double-check that your address is correct and complete.
- If a package is returned due to recipient absence or incorrect address, contact your local express service office (DHL, FEDEX, or EMS) for redelivery.
- Additional shipping fees may apply for packages returned to us and requiring resending.
💡 Pro Tip: Consistently track your package to avoid any delivery issues. For any inquiries, please don't hesitate to contact our customer service center.