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Shipping

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Delivery 

Due to the impact of The Corona Virus 19
The standard shipping service might be delayed than usual.
To avoid this problem, we have selected the express DHL service to each country.
Please meet safer and faster service DHL from Klenspop.
Please take excellent care of yourself.

Express Shipping (will be shipped by FEDEX or DHL)

Worldwide Shipping
Delivery Fees $21 
Delivery Period *2~6 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)
Free DHL for over $110 SPENDING

You can check the shipping cost and delivery time when you check-out.

Existing DHL shipping cost is $26 , but Klenspop will pay $5 for our customs.
In other words, your product will be shipped via DHL at a $ 21 shipping cost. Klenspop is doing its best to ease the burden on your shipping costs.
Until the effects of the corona virus are over, Klenspop will continue to offer discounts on shipping fee.
When entering the shipping, please write the phone number. If you don't fill out phone number, we can't send it.

International Mail (Economy mail)
Delivery Fees $6.5 
Delivery Period *10~30 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)
Free delivery for orders for $70 or abov.
 

Tracking Delivery 

You'll get an email including a tracking number once your order has been shipped.
It may take 4~5 hours to be updated due to the international shipping.
Please contact us if you have any problems. 

Here is the link for tracking.

If you put your tracking number on the following link, you can track your package.
*DHL
*FEDEX
*EMS (KOREA POST)
*K-PACKET (KOREA POST)
*International Mail (Economy mail)
*USPS (delivery can be tracked from Incheon International Airport, Korea)
*USPS (You can track the shipment after customs clearance in the United States)

*QEXPRESS (SINGAPORE)

First of all, the tracking number is not available immediately after placing the order as it comes out only after the delivery has started. Usually 1-2 days after placing an order, you will be notified of the tracking number by e-mail, or if you visit the site and log in and look at "My account", the tracking number will be displayed when the shipment has departed.

In case of International Mail(USPS), If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking should be updating within a few business days. Depending on the destination, the order may take 10 to 15 business days to be delivered.

Please note that International Mail(USPS),does not frequently update tracking information.
They usually update it after delivery is complete or when the parcel is near your address.

Please be careful for returning.

1. Recipients or nobody receiving them instead of you at shipping address
2. Wrong & Insufficient address
In that cases, packages used to be returned. at that time, first please call or visit your local DHL and ask them to resend.
If you didn't any actions(ex : contact or visit), they would be returned to sender.
After they have returned to us, if you wanted us to resend, you should pay shipping fee, so please please consistently track your packages.
We are committed to your complete and total satisfaction.
Delivery time frames may vary depending on location. Please note that deliveries may be delayed during holidays.
For any inquiries, please contact our customer service center.